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Though most of the work takes place at the front end, it is important for businesses to keep their CCPA compliance up to date as time passes. Besides responding to privacy requests as they come in, this means performing a few maintenance tasks on a quarterly and annual basis.

Quarterly CCPA Maintenance

• Check privacy inbox for outstanding consumer requests It’s also a good idea to review how long it is taking for staff to respond to requests.
• Make sure all questions and concerns from the privacy inbox have been answered
  Even if they are not formal privacy requests, these are messages that should still be answered.
• Confirm business is complying with past opt-out requests
  Businesses must wait at least 12 months before asking a consumer to opt in again.
• Ensure that new employees handling privacy requests have received CCPA training
  The Complete CCPA Guide is a great introduction to the data privacy law.
• Add or remove vendors from the data map
  This is likely the most difficult task. You must review contracts with any new vendors to determine whether they qualify as CCPA service providers.

Annual CCPA Maintenance

• Review data map and make any necessary changes
  Your business’s data practices will likely change over time. At least once a year, make sure the data map is still accurate.
• Update privacy policy to reflect changes to data map
  The CCPA requires businesses to review their privacy policy annually. If the data map is kept up to date, this should be a simple process.
• Point-of-Collection Audit
  Check whether you are collecting personal information at any new points. some text
  • Add privacy policy links as necessary
 
• Review request-handling instructions
  Make sure requests are being handled in a compliant manner. Also look for any areas that can be improved.
• Refresh privacy documents as needed
  Service providers’ data privacy agreements (DPAs) may have been updated. Make sure you have the most current versions on file.
• Check for any changes to the data privacy law and compliance landscape Subscribe to a data privacy newsletter for the latest developments with the CCPA and other laws.

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